Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support – Ready to use supporting documents bringing ITIL The (Kindle Edition)
Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support – Ready to use supporting documents bringing ITIL Theory into Practice – Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The b (more…)
Analysis and Algorithms for Service Parts Supply Chains (Springer Series in Operations Research and Financial Engineering) (Hardcover)
Review
From the reviews: “This book, covering ten chapters, presents the state of the art relating to service parts inventory systems and supply chain algorithms. … Each chapter contains a set of problems for the reader to explore the algorithmic tools presented in this book, which concludes with a very useful set of references and index.” (Efstratios Rappos, Zentralblatt MATH, Vol. 1080, 2006) “The contents of the book reflect some of the research interests and experiences (more…)
Service Desk Staffing Calculator
The Service Desk Staffing Calculator is for Service Desks, Help Desks and Call Centers to determine staffing need based on workload and agent availability. The tool is intended to provide what staffing levels should look like based on the criteria of your desk. The tool does not provide hour-by-hour staffing based on contact volume arrival patterns. Our Service Desk Scheduler provides that level of detail and allows for agent scheduling. However, this calculator does help you de (more…)
Service Desk Scheduler
Tired of searching for a valuable yet affordable scheduling tool for your Service Desk, Help Desk or Call Center? Service Desk Scheduler is the answer. Service Desk Scheduler is a scheduling tool that uses your historical data with Erlang calculations to determine coverage needs. You simply supply your call history and service level information and Service Desk Scheduler provides you with the required coverage in 15 minute increments. Just schedule your agents in the tool during (more…)
Miscellaneous Board Orders – Update Service – Microfiche [MAGAZINE SUBSCRIPTION]
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