Tired of searching for a valuable yet affordable scheduling tool for your Service Desk, Help Desk or Call Center? Service Desk Scheduler is the answer. Service Desk Scheduler is a scheduling tool that uses your historical data with Erlang calculations to determine coverage needs. You simply supply your call history and service level information and Service Desk Scheduler provides you with the required coverage in 15 minute increments. Just schedule your agents in the tool during (more…)